IT Services + Tech Coordinator Resources

For Zoom ordering information, please contact Karen Randall at 800-632-5918.

Getting Started Guides
PC / Mac
Android
iOS

Other Support Documents
Video settings
Audio settings
Other Settings
Zoom Video Tutorials

Keystone AEA has made arrangements with Central Rivers AEA (Cedar Falls office) to provide repair of instructional equipment for the schools served by Keystone AEA. 

Equipment Repair Form

Services include:

• In/Out warranty work for Apple Laptops/Desktops/iPads
• In/Out warranty work for HP laptops/desktops/Chromebooks/printers
• Out-of-warranty work for all other brands of laptops/desktops/Chromebooks/printers

Districts use the AEA Van Mail service with repairs going to Central Rivers AEA at 1521 Technology Parkway, Cedar Falls, IA 50613, c/o Repair Shop.

Free estimates and warranty assistance

• Free estimates and diagnostics
• $80 flat fee for 1-hour labor per repair + cost of parts
• Specialty Underwriters billed directly on behalf of the districts for devices covered under their insurance

Frequently Asked Questions

Equipment Repair Flyer

McElroy Grant

MiniGrants for Online Tools and Software

AEA Technology Services – Managed Software Solutions

AEA Purchasing

Tech Recycling Drive Spring/Summer 2025

For more information on e-waste recycling, please contact E-MailKaren Randall at 800-632-5918.

The e-waste electronics recycling program is at no cost to individual schools.

Keystone utilizes A-Team Recyclers as the recycling vendor. 

“With over 10 years of experience, we specialize in full service electronics recycling using the latest practices and technology. Your information is always protected when you recycle your electronics with us. We clear all data from your hard drive, computer, phone, and other data-holding devices and offer hard drive shredding upon request. Our data destruction processes exceed national requirements of the National Institute of Standards and Technology NIST 800-88 standard. You can trust when you recycle your electronics with us, your data and sensitive files will be completely destroyed, and your privacy will be protected. Upon completion of recycling your electronics, we’ll provide a Certificate of Recycling with proof of service.”

Accepted Items:
Ballasts 
Cable and Satellite Receivers 
Cameras 
Cash Registers and Credit Card Readers 
Cell Phones and Accessories 
Chargers 
Circuit Boards 
Computer Servers 
Computers and Computer Parts 
Copiers/Printers/Scanners/Fax Machines/Typewriters 
DVD/VHS Players 
External Drives 
Ferrous and Non-Ferrous Metals 
Ink and Toner Cartridges 
Laptops/Tablets 
Mice and Keyboards 
Microwaves 
Monitors: All Types 
MP3/iPods/etc. 
Networking Equipment: Modems, Switches, Routers, Hubs 
Phones and Telecom Equipment 
Projectors 
Rechargeable Batteries: Lithium Ion, Ni-Cd, Lead Acid, Ni-Mh
Stereos/Radios/Speakers 
Televisions: All Types 
Uninterrupted Power Supplies 
Video Game Consoles 
Wire, Cables and Christmas Lights

The following cannot be accepted:

Loose Alkaline Batteries (Accepted while contained in electronic devices)
Air Conditioners
Capacitors 
Dehumidifiers
Any Freon Containing Items 
Gas Cylinders: fire extinguishers, propane cylinders, etc.
Light Bulbs
Liquids/Items containing Liquids (gas motors, hazardous waste vials, etc.)
Medical Equipment (Any material that is considered or has come in contact with biohazard or radioactive material)
Thermostats
White Goods/Appliances (Refrigerators, Dish Washers, Stoves, etc.)
Wood Speakers

*For any items that are not listed above, please contact us